Legal / Terms
Terms of use for the AI phone assistant.
This is a convenience translation. The contract language is German — if the two versions differ, the German original prevails.
These terms apply to the use of the AI phone assistant offered at wecallio.com. The provider is Beck & Sierig GbR, Birkenweg 7, 39167 Irxleben, Germany (see imprint). Deviating terms of the user only apply if we expressly agree to them in writing.
wecallio.com makes automated phone calls with an AI assistant on the user's behalf and afterwards delivers a summary of the result. To do so the user provides the destination number and a brief (prompt), optionally a specific goal (objective). It is operated through the web dashboard or through the MCP connector from within an AI assistant.
At the start of every conversation the assistant expressly introduces itself as an AI and states that it is calling on someone's behalf. A call is limited to a maximum of 10 minutes. Neither an audio recording nor a verbatim transcript of the conversation is stored — only the summary generated by the model and the result.
What we owe is the performance of the call, not a particular outcome. Whether the other party can be reached, answers or acts on the request is outside our control. We aim for high availability but do not owe uninterrupted service; maintenance and faults at upstream providers can cause outages.
Use requires an account. The user must have full legal capacity, that is, be at least 18 years old. The details given at registration must be accurate. Login details and the personal API key must be kept secret and must not be passed on to third parties; if misuse is suspected we must be notified without delay. One account per person is permitted; creating multiple accounts to get around quotas is prohibited.
The service is used on a subscription basis with a monthly call quota per plan:
We are a small business within the meaning of § 19 UStG. VAT is therefore neither charged nor shown; the amounts stated are final prices, see also pricing. Every call that is started counts against the quota; the one-off demo call does not. The quota resets on a rolling basis with the subscription period; unused calls expire and are neither refunded nor carried over.
Payment runs through our payment provider Stripe. The fee is due in advance at the beginning of the respective billing period and is collected via the payment method held at Stripe. If a payment fails, we may suspend the account until the balance is settled. The subscription can be cancelled monthly (section 7).
You can move up to a larger plan at any time from your account, with immediate effect. The difference between the old and the new plan is charged pro rata for the remaining days of the current billing period and collected right away via the payment method on file; we state the exact amount before you order. The switch starts a new billing period and the new plan's full quota becomes available — unused calls from the old plan expire. Moving down to a smaller plan is done through the subscription management in your account.
Consumers have a right of withdrawal of 14 days from conclusion of the contract. A clear statement by email to support@wecallio.com is sufficient; sending it in good time is enough to meet the deadline. The full withdrawal policy including the model withdrawal form is on a separate page.
If you expressly request that we begin performing the service before the withdrawal period expires, you owe compensation for the service already provided if you withdraw (§ 357 (8) BGB) — measured by the calls already made in relation to the monthly quota.
Prohibited in particular are calls to emergency, government and premium-rate numbers, harassing or fraudulent calls, spam and any unlawful use. The user is responsible for the lawfulness of the calls they commission (including any consent of the person called). Also prohibited are:
Technical limits apply to protect against misuse (among other things a limited number of calls per hour and account). In addition, every brief is checked automatically before dialling for breaches of this section; a language model assesses the text of the brief. Briefs that are flagged do not lead to a call. That check can be wrong in individual cases — if you believe a rejection is mistaken, get in touch at support@wecallio.com. In case of breaches we may block individual calls and suspend the account temporarily or permanently.
The service uses an AI language model. It may misunderstand information, reproduce it incompletely or invent content. We can therefore give no warranty for the accuracy of the conversation, the summary or the reported result; important information must be verified by the user.
We are liable without limitation for intent and gross negligence, for injury to life, body or health, for fraudulent concealment and under the German Product Liability Act. In case of simple negligence we are liable only for breaches of material contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the user may regularly rely), and then limited to the foreseeable damage typical for this type of contract. Liability is otherwise excluded.
The user indemnifies us against third-party claims arising from unlawful use of the service for which they are responsible — in particular from impermissible calls under section 6.
The subscription runs for an indefinite period and can be cancelled by either side at any time with effect from the end of the current billing period — by the user via the cancellation button Cancel contracts here, via subscription management in the account, or informally by email to support@wecallio.com. The right to extraordinary termination for good cause remains unaffected; for us such cause exists in particular in the event of a serious breach of section 6.
After cancellation the account remains usable until the end of the paid period. You can request complete deletion of the account together with the call history at any time by email; statutory retention obligations remain unaffected (see privacy).
We may change these terms where this is necessary to adapt to changes in the law, in case law or in the further development of the service. We announce changes at least 30 days before they take effect, by email or in the account. If you do not object before they take effect, they are deemed accepted; if you object, you may terminate as of the date they take effect. We point out these consequences separately in the announcement.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; for consumers, mandatory consumer protection provisions of their country of residence remain unaffected. The contract language is German; this English text is a convenience translation. If the user is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is our registered office.
The European Commission provides a platform for online dispute resolution: https://consumer-redress.ec.europa.eu/index_en. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.
Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.
As of 9 August 2026 (version 2026-08-09c) · ← Back to the home page
