Legal / Withdrawal

Withdrawal policy

For consumers who take out a paid plan (Art. 246a EGBGB).

This is a convenience translation. The contract language is German — if the two versions differ, the German original prevails.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the contract was concluded.

To exercise your right of withdrawal, you must inform us

Beck & Sierig GbR
Birkenweg 7
39167 Irxleben
Germany
Email: support@wecallio.com

by means of a clear statement (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below for this, but it is not mandatory.

To meet the withdrawal deadline it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the service should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

With us, that proportion is measured by the calls already made in relation to the monthly quota of your plan.

Early expiry of the right of withdrawal

In the case of a contract for the provision of services, the right of withdrawal expires if we have fully performed the service and only began performing it after you gave your express consent to this and at the same time confirmed your awareness that you lose your right of withdrawal once we have fully performed the contract.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back. Using it is optional.)

To
Beck & Sierig GbR
Birkenweg 7
39167 Irxleben
Germany
Email: support@wecallio.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)

_______________________________________________

Ordered on (*) / received on (*): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper):

_______________________________________________

Date: ____________________

(*) Delete as appropriate.

You do not want to withdraw but to end the contract going forward? You can do that at any time via Cancel contracts here.

As of 9 August 2026 (version 2026-08-09c) · ← Back to the home page